Our process

The difference
a month makes.

Digital Therapy follows a proven transformation process.
Phase 1 - Discovery
• We evaluate two parallel functional tracks:
Track 1 - Technology Discovery
▪ Led by a Technology SME
Track 2 - Finance & Accounting Discovery
▪ Led by a Finance + Accounting SME
• A third team member is the Operations & Process SME
◦ Splits time between the two Discovery Track Leaders
All three SMEs are deployed on site for 4 weeks.

Diagram of the Digital Therapy Discovery program

Two parallel tracks

Technology Discovery runs side by side with Finance & Accounting Discovery. The Operations & Process SME splits time between both discovery programs.

Section 1

Two Track Discovery

Conducted on site | Four Weeks

The Technology & Accounting SMEs lead parallel Discovery tracks while the Operations & Process SME divides time between the two discovery programs to unpack & visualize current-state systems & processes by mapping workflows over swim lanes.

Track 1

Technology Discovery

Lead by: Technology SME

Hand-drawn blue sketch portrait of Milton Rodas, Digital Therapy's Technology SME, wearing a 'Born to code.' t-shirt

Inventories and maps the client's technology footprint — systems, tools, integrations, data flows, user access, and current-state architecture — then frames the future-state platform and automation strategy.

Systems, tools, and integrations inventory
User identity, access, and governance controls
Software evaluation and architecture decisions
Integration requirements and data exchange design

Track 2

Finance & Accounting Discovery

Lead by: Finance + Accounting SME

Hand-drawn blue sketch portrait of Hunter, Digital Therapy's Finance & Accounting SME

Maps AR, AP, the close cycle, and the broader accounting operating model — systems, processes, controls, and tools — to surface where finance is operating behind and where redesign will compound.

AR, AP, and GL workflow analysis
Close-cycle, reconciliation, and approval review
Accounting systems, controls, and reporting evidence
Finance optimization and tooling priorities
Hand-drawn blue sketch portrait of Digital Therapy's Operations & Process SME

Shared across both tracks

Operations & Process SME splits time across both Discoveries.

As the Technology and Finance + Accounting leads identify complex current-state processes, they call the Operations & Process SME in to collaborate on unpacking and mapping each one with swim lanes — who is involved, how many people, how many tasks, and where the handoffs break.
Together, all three SMEs then architect the future-state strategy, leveraging the new tools and automation capabilities surfaced by the parallel tracks so the implementation phase inherits one shared operating blueprint.
Roadmap

Three deliverables form the plan for Phase Two.

The Discovery tracks culminate in a sequenced roadmap for Phase Two: configuration, automation, integration, migration, testing, and onboarding.

01

Graded Priorities List

A ranked operating agenda that clarifies which transformation priorities should move first, why they matter, and how each priority connects to efficiency, growth, risk reduction, reporting visibility, and automation.

Priority grades tied to stakeholder alignment
Decision context for sequencing the implementation roadmap

02

Visualized Operations

A visual operating model that shows how work happens today, where friction concentrates, and how the future-state workflow should operate.

Current State Mapping — comprehensive swim-lane process diagrams documenting every workflow
Operational Heat Map — diagnostic overlay highlighting bottlenecks, silos, and risk areas
Future State Design — optimized workflows with automation, clear ownership, and Kanban checkpoints
“The future-state model becomes the blueprint for the implementation phase.”

03

Project Plan

A practical implementation plan that converts discovery into sequenced workstreams, ownership, timelines, and risk controls.

Phased roadmap — configuration, workflows, integrations, migration, testing, onboarding
Milestones & timelines aligned with business priorities and stakeholder expectations
Roles & responsibilities — decision-makers, admins, operational owners, technical leads
Risk mitigation — strategies addressing potential implementation risks and contingencies
Section 2

Optimize & automate AP & AR processes.

After Discovery, Digital Therapy dives into AP & AR. Our clients often operate 15 to 30+ days behind, so we help them redesign close systems & processes and often build custom tools to reduce the monthly close burden.

Target close3 - 5 days

Common lag

15 - 45 days behind

Clients often operate 15 to 30+ days behind, which compresses management visibility, delays decisions, and keeps accounting teams in a permanent catch-up cycle.

System redesign

Automate close procedures

DT helps redesign close systems & processes across AP, AR, reconciliations, approvals, entity workflows, data movement, and exception handling.

Custom tooling

Reduce close anxiety

DT often builds custom tools to reduce the monthly close burden, replacing manual follow-up, spreadsheet-heavy reviews, and recurring data cleanup with governed workflows.

Operating outcome

Close in 5 days. Even less!

AP and AR workflows are redesigned around clear ownership, recurring checkpoints, approval discipline, and exception visibility.
Custom tools are introduced where off-the-shelf systems leave gaps, reducing manual work and turning the monthly close into a managed operating rhythm.

Illustrative case example

From close backlog to rhythm & reliability.

Example scenario, not a quoted client result: a multi-entity family office enters each month 20+ days behind, with AP approvals, AR follow-up, reconciliations, and reporting evidence scattered across inboxes, spreadsheets, and accounting exports.

Original State

Month-end remains unresolved deep into the following month, limiting timely visibility into cash, vendor obligations, receivables, and entity-level performance.

Delivery State

Digital Therapy maps the close, redesigns ownership and checkpoints, then builds lightweight exception dashboards and approval tooling around the accounting system.

Impact

The office shifts from reactive cleanup to a managed close calendar, giving leaders a practical path toward the first 3 - 5 days of the next month target.